What is

Employee Engagement?

Employee Engagement

In simple terms, employee engagement is about creating a workplace culture that encourages a commitment to the values and goals of the business and improves performance on a consistent basis, as well as overall wellbeing for all employees. It is more than creating job satisfaction; it's about employees feeling an emotional connection to the business. The HR professional body, CIPD, described employee engagement as “being positively present during the performance of work by willingly contributing intellectual effort, experiencing positive emotions and meaningful connections…”

Benefits of Employee Engagement

  • Better Service, Productivity and Quality - a loyal employee who feels emotionally committed to the values of the business will work harder and more consistently.
  • Increased Sales and Greater Customer Satisfaction - better service and happier loyal employees = happier customers and more sales.
  • Greater Profits – 2012 Gallup survey* showed the top quartile in employee engagement outperformed the bottom quartile in profitability by 22%.
  • Better Employee Retention and Recruitment – Gallup survey* showed significantly lower turnover of employees PLUS lower absenteeism and safety incidents in the top quartile.

 

Benefits of Employee Engagement

How to Improve Employee Engagement

  • Inspiring leadership – a hands-on leader who shows they care about their employees, is approachable, leads by example, communicates regularly and is passionate about the business and its values.
  • Transparency – communicating what is happening within the business discourages a feeling of management vs employees and prevents rumour and fear-mongering.
  • Opportunities for Growth and Career Progression - help employees recognise their strengths and understand the opportunities available to them.
  • Sense of Purpose and Ownership - set goals and help employees see a link between what they do and how that contributes to the business. Show them they have a voice and their feedback is heard and taken seriously.
How to Improve Employee Engagement

Focus on your team

  • Recognition and Rewards – celebrate accomplishments and hitting targets and show employees that they are valued for all they do. Not just financial rewards; a simple “thank you” for a job well done makes a big difference.
  • People-focused – profits are important but your employees are your greatest asset. Encourage better work-life balance and an environment where they feel they are valued.
  • Engage from Day One – new employees are usually eager to get started and ready to learn. Endless manuals about best practice and company policy will not encourage this . Find ways to keep this enthusiasm while sharing the company's values and goals.
Focus on your team

How We Can Help

How We Can Help 1

Regular communication channels between leaders and employees at all levels of the business, even to the most remote workers.

How We Can Help 2

A system for employees to communicate back with their comments, questions, feedback and suggestions.

How We Can Help 3

An “emergency” channel for urgent communications so that employees hear important information from YOU not the media, such as financial results, top-level management changes and company reorganisation.

How We Can Help 4

Engaging and innovative solutions for providing training and new employee orientation materials.

Cloud Cloud

Bespoke Solutions Tailored to Your Needs

We'll help you set up a system that encourages engagement on all levels and improves transparency within your business.

Have an Employee Engagement survey? Let us help you tell your employees about it and what it means. Want to communicate survey results? We have the solution. New initiatives...recognition for great achievements... latest NPS scores...? We can offer a channel to help you share all of this and more.

Get in touch to find out more

 
 
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*2011-2012 GALLUP survey "State of the Global Workplace" among employed residents, aged 18 and over, in 142 countries and areas.